Silent World Dive Center, Inc.

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1) Review added by Scott Waite / 05-07-2008
  I would caution anyone thinking about using Silent World as their next dive charter operator. My wife and I purchased a five package charter (April 08). When we arrived at the shop there was one person working, one of their boats had gone down and she was scrambling to move divers, rent and distribute gear, answer phones etc. etc., oh, and set our schedule for the rest of the week (it looked like it was going to be a one boat operation for a while), she was overwhelmed to say the least. One of the shop owners (Chris) was going to stop in briefly, but he couldn't stay too long...cause he was on his way to a Rush concert, apparently that was more important than his business and customers. Needless to say, our booking for the next day got messed up in the confusion of the shop. When we showed up for charter the next PM, we were told that we had missed our morning charter and had to remove our gear from the boat (even though afternoon charter was exactly what was written on our schedule). In the meantime the captain decided to "help out" even though I'd told her to leave our gear alone. As she attempted to carry my wife's kit up the ramp, she dropped it on her hoseless computer and compass...the compass fell out and ended up in the water under the boat! Needless to say, my wife and I were very unhappy, we headed immediately back to the shop. The other owner (Alison) was in the back, but never came and spoke to us.. she left another employee to take care of the refunds/apologies. We quickly booked another charter boat and the rest of the week was great, but we lost a day of diving. Price may be good Silent World, but the lesson here appears to be you get what you pay for!